is every work day being different a good thing?

September 15, 2014 1 comment

One thing that is likely to grab my interest on TV, and there isn’t a lot these days, is a fly on the wall style programme. Whilst I accept that these things are carefully edited so as to keep people watching I do enjoy looking behind the scenes. Read more…

change is all around, so do something useful with it

September 8, 2014 1 comment

I often write here about change; it’s a constant that we embrace and resist in almost equal measure and whilst we can’t turn the clocks back we do effectively do that by often re-inventing something. Read more…

customers, processes and bureaucracy

September 1, 2014 2 comments

A couple of things around customer experience have inspired this week’s musings, one of them personal and the other through something on TV. Read more…

holiday humour with a hint of piracy


With the last public holiday before Christmas comes the opportunity to celebrate International Talk Like a Pirate Day a little early, and hopefully this will get you into the swing of things for September 19th. Read more…

a secret ingredient of leadership


Look up the characteristics of leadership  and you will see the usual suspects; charisma, decision making, vision, caring for their followers, character, courage and so on, but there is another key ingredient that rarely gets a mention and that is the subject of this weeks musing.  Read more…

does a team need a captain?


I often use sporting analogies in this column as they provide a graphic parallel with life in any organisation; the small group doing their best to compete and overcome the opposition. Even individual sports these days seem to involve a team for we talk about Team Murray with regard to our current tennis hero or take gold where whilst the player plays the shot they seem unable to do so without half an hour of discussion with their caddie beforehand and have trainers, dieticians, psychologists and all sorts waiting in the wings, but I digress. Perhaps my editor needs to be alongside… Read more…

eternal vigilance is the price of dishonesty #quote


This is a quote attributed to John Z De Lorean, automotive legend if not for all of the reasons he might have aspired to. As a fervent deregulator I do appreciate the need for some rules, but the question of how many we have to have is always a hard one to answer. Read more…

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